Terms and Conditions with RAYA24 in Malaysia

Welcome to RAYA24! By accessing and using our platform, you agree to comply with our Terms and Conditions. These terms outline your rights, responsibilities, and the rules governing the use of our services. It is essential to read this document carefully before registering and playing on RAYA24. If you do not agree with any part of these terms, please refrain from using our platform.

1. General Terms

1.1 Agreement to Terms

By registering an account and using the services of RAYA24, you acknowledge and accept these Terms and Conditions, along with our Privacy Policy and other relevant rules posted on our website.

1.2 Age and Legal Requirements

To use RAYA24, you must be at least 18 years old or meet the legal gambling age in your jurisdiction. We reserve the right to request proof of age and suspend accounts if age verification is not provided.

1.3 Account Registration

  • Players must provide accurate personal information during registration.
  • Each player is allowed only one account. Duplicate accounts may lead to termination.
  • Players are responsible for maintaining the confidentiality of their login credentials.

2. Account Usage and Security

2.1 Account Verification

To ensure security and comply with legal regulations, RAYA24 requires users to complete the KYC (Know Your Customer) verification process. You may be asked to provide:

  • A valid government-issued ID (passport, driver’s license, or national ID card)
  • Proof of address (utility bill or bank statement)
  • Additional verification as needed

2.2 Account Responsibilities

Players must:

  • Keep their account details secure
  • Notify customer support immediately in case of unauthorized access
  • Use their own payment methods for deposits and withdrawals

Any suspicious activities may lead to account suspension or permanent banning.

3. Deposits and Withdrawals

3.1 Deposits

  • Minimum deposit limits apply based on the selected payment method.
  • Deposits should be made using methods registered under the player’s name.
  • Bonuses may be applied automatically to qualifying deposits.

3.2 Withdrawals

  • Players must meet all wagering requirements before withdrawing bonus-related winnings.
  • The minimum and maximum withdrawal limits depend on the payment method.
  • Withdrawal requests are processed within 24-48 hours, but delays may occur due to verification checks.
  • RAYA24 reserves the right to request additional verification before processing withdrawals.

4. Bonuses and Promotions

4.1 General Bonus Rules

  • Bonuses are subject to specific wagering requirements before they can be withdrawn.
  • Promotions and bonuses are limited to one per player, IP address, household, and payment method.
  • Any abuse or exploitation of bonuses will result in forfeiture of winnings and account suspension.

4.2 Cashback and Loyalty Rewards

  • Cashback offers apply to net losses within a specified period.
  • VIP members may receive exclusive loyalty rewards and personalized bonuses.
  • RAYA24 reserves the right to modify or discontinue promotions at any time.

5. Responsible Gaming

5.1 Commitment to Responsible Gambling

RAYA24 promotes responsible gambling and provides tools for players to control their gaming habits. Players can set:

  • Deposit limits
  • Wagering limits
  • Self-exclusion periods

5.2 Self-Exclusion

Players who need a break from gambling can opt for self-exclusion. During this period, they will be restricted from depositing or playing games on the platform.

5.3 Underage Gambling

RAYA24 strictly prohibits underage gambling. Accounts suspected of underage usage will be immediately suspended.

6. Game Rules and Fair Play

6.1 Fair Play Policy

  • RAYA24 ensures that all games operate under certified Random Number Generators (RNGs) for fairness.
  • Any form of cheating, hacking, or game manipulation is strictly prohibited.

6.2 Third-Party Software

  • Using unauthorized third-party software, bots, or scripts to manipulate games will result in immediate account closure and forfeiture of winnings.

6.3 Betting Rules

  • Bets placed cannot be reversed or canceled.
  • RAYA24 reserves the right to void bets in case of system errors or fraudulent activities.

7. Prohibited Activities

7.1 Fraud and Collusion

Players must not engage in:

  • Money laundering or fraudulent activities
  • Colluding with other players to gain an unfair advantage
  • Using stolen payment methods for deposits

7.2 Multi-Accounting

Opening multiple accounts to exploit promotions or manipulate gameplay is prohibited and will result in permanent banning.

7.3 Abuse of Terms

Any attempt to exploit loopholes in our terms will result in corrective action, including the closure of the player’s account.

8. Privacy Policy and Data Protection

8.1 Data Collection

We collect and process player data to:

  • Verify identity and comply with regulations
  • Provide personalized gaming experiences
  • Enhance security measures

8.2 Data Security

All player data is stored securely using encryption technologies and is never shared with third parties without consent, except as required by law.

 

9. Limitation of Liability

9.1 No Guarantee of Uninterrupted Service

While RAYA24 strives to provide an uninterrupted gaming experience, we are not liable for technical failures, connectivity issues, or server downtimes.

9.2 Losses and Winnings

  • Players are responsible for their gambling activities and financial losses.
  • RAYA24 is not responsible for losses due to poor internet connectivity, misused accounts, or unauthorized access.

 

10. Amendments to Terms

10.1 Right to Modify Terms

RAYA24 reserves the right to amend these Terms and Conditions at any time. Any updates will be communicated via the website or email.

10.2 Continued Usage

Continued use of the platform after modifications to the terms indicates player acceptance of the updated policies.

 

11. Dispute Resolution

11.1 Internal Resolution

Players with complaints should contact our customer support team for resolution.

11.2 External Arbitration

If a dispute cannot be resolved internally, it may be escalated to an independent regulatory body.

 

12. Contact Information

For any inquiries, support, or clarification on these Terms and Conditions, players can contact us via:

  • Live Chat (Available 24/7)
  • Email: support@RAYA24
  • WhatsApp Support

 

Frequently Asked Questions (FAQs)

Can I have multiple accounts on RAYA24?

No, each player is allowed only one account. Multiple accounts will result in termination.

What happens if I break the Terms and Conditions?

Violating the terms may result in warnings, suspension, or permanent account closure.

How do I withdraw my winnings?

Submit a withdrawal request from your account dashboard, ensuring that you meet all wagering requirements.

Is my personal data safe with RAYA24?

Yes, we use advanced security measures to protect all user data and transactions.

Can I self-exclude from gambling on RAYA24?

Yes, you can request self-exclusion through your account settings or by contacting customer support.

What is the minimum deposit amount?

The minimum deposit amount varies depending on the payment method. Check our banking section for details.

How long do withdrawals take to process?

Withdrawals are typically processed within 24-48 hours, but some methods may take longer.

Can I change my registered email or phone number?

Yes, contact customer support to update your registered details.

Are there any hidden fees for transactions?

No, RAYA24 does not charge hidden fees for deposits or withdrawals.

What should I do if I experience technical issues?

Reach out to our 24/7 customer support team for assistance.

Conclusion

By using RAYA24, you agree to abide by these Terms and Conditions, ensuring a safe and fair gaming experience for all players. We encourage responsible gaming and are committed to providing a secure and transparent platform. If you have any questions or concerns, our dedicated customer support team is always available to assist you. Play responsibly and enjoy your experience with RAYA24!